Exchange & Refund Policy

At EXO, we strive for perfection, but we understand that sometimes things don't work out. Please read our guidelines below to ensure a smooth process.

EXCHANGE POLICY

Exchanges are accepted within 14 days of receiving your item. To be eligible, items must be in the same condition as received:

• In its original packaging

• Unworn and unwashed

• All tags and labels attached

• Free of stains or odors

[EXCHANGE FORM: Click here to fill]

REFUND POLICY

Please follow our 3-step process for all refund requests.

Step 1: Request a Refund

• Submit your refund request via the form below.

• A courier will be arranged to pick up your item(s).

• Initial Video Inspection: Our team will conduct a first inspection via video. Note: This step does not qualify you for a final refund yet.

Step 2: Return Processing

• We must receive your order back at our warehouse (this may take up to 7 days).

• Final Inspection: Once received, all items are carefully inspected. This step determines whether your refund is accepted.

• To qualify, items must be: In perfect condition, with original labels/tags, free of stains/odors, and in original packaging.

Step 3: Refund Issuance

• After the final inspection, it may take up to 7 days to finalize the process.

• Payment: Refunds are issued via InstaPay only.

• If a refund is not accepted, you have two options:

  1. Have the item returned to you (shipping fees apply).

  2. Allow us to keep the item permanently.

[REFUND FORM: Click here to fill]

IMPORTANT NOTES

• Shipping Fees: Both Returns and Exchanges require the customer to pay shipping fees.

• Damaged Items: Any items that are damaged or show signs of wear will not be accepted.